Working with Services on the Mobile Interface

The mobile interface allows you to perform crucial mitigation and planning functions on your monitored services.

After you click on one of the service status or issue categories on the home page, service details and available service functions will be displayed.

To acknowledge a service issue:

1. Click on the **Acknowledge **icon.

   

2. Enter a comment in the **Comment **field.

3. If you want acknowledgement to disable notifications until the service recovers, check the **Sticky Acknowledgement **checkbox.

4. If you do not want an acknowledgement notification sent out to the appropriate contacts, uncheck the **Send Notification **checkbox.

5. If you would like the service comment to remain once the acknowledgement is removed, check the **Persistent Comment **checkbox.

6. Click Acknowledge Problem.

To schedule downtime:

1.  Click on the **Schedule Downtime **icon.

   

2. Enter a comment in the Comment field.

3. Enter a start time and date for the downtime.

4. Enter an end time and date for the downtime.

5. Click on Schedule Downtime.

NOTE: Scheduled downtime allows users to set downtime for upcoming events, maintenance, and more without getting notifications.

When the scheduled downtime expires, notifications for this service will resume sending as normal. Scheduled downtimes are preserved during program shutdowns and restarts.

To enable/disable notifications:

1. Click on the Disable/Enable Notifications icon.
2. A verification will display on the top of the screen.

NOTE: When you choose to disable notifications for a service, notifications will not be sent for the service's issues until notifications are re-enabled.