How To Reset Upgrade Status In The Nagios XI Web Interface

Problem Description

When upgrading Nagios XI 2024R1+ using the web interface the upgrade progress may stall with the message "Upgrade in progress". Sometimes you will need to clear this message manually due to unforeseen circumstances, this KB article explains how to clear the message.

Database Password

The nagiosxi database has a username and password associated with it, which you will need in order to reset your upgrade status.

The default username is nagiosxi and the password is either defined, or a randomly generated password is accepted, on initial install.

You can locate the password by running the following command; your nagiosxi database user password will be on a line starting with nagiosxipass= toward the bottom of the file:

vi /usr/local/nagiosxi/etc/xi-sys.cfg

Reset Upgrade Status

Running the following command will reset the upgrade status on Nagios XI. Replace <password> in the command with your nagiosxi database user password:

mysql -u'nagiosxi' -p'<password>' nagiosxi -e "update xi_commands set status_code = '2' where command = '1120';"

Once the command has been executed you can navigate to Admin > System Information > Check For Updates in the web interface and the upgrade status will now be reset.

Final Thoughts

For any support related questions please visit the Nagios Support Forums at:

http://support.nagios.com/forum/