How to Use Business Process Intelligence in Nagios XI

Introduction

Business process intelligence is essential for organizations. It provides a holistic view of interconnected components within a system or value chain. Instead of monitoring individual servers or services in isolation, business process monitoring ties these elements together to evaluate the overall performance of critical workflows. This approach helps identify how issues in individual components affect the broader business operation.

For example, monitoring an online shopping cart or order process ensures that the entire chain—web server, application, database, and user transactions—is functioning correctly. If one element fails, it affects the customer experience and business revenue. For instance, if an item cannot be added to the shopping cart due to server issues, the potential sale is lost. Being able to monitor all these interconnected systems at once is incredibly helpful. It ensures that businesses can respond promptly, fix any issues, and maintain a seamless experience for their customers.

Getting Started with BPI in Nagios XI

Before using business process intelligence (BPI) in Nagios XI, ensure you have XI installed on your preferred computer.

If you’re unfamiliar with the installation process, don’t worry. We offer helpful guides to ensure a smooth installation:

• How To Install Nagios XI with VMware ESX vSphere: Access here
• How To Install Nagios XI with VMware Workstation Pro: Access here
• Installing Nagios XI with Hyper-V: Access here
• How To Install Nagios XI Manually on Linux: Access here

For additional help or information, see our Nagios XI Library section or visit Nagios Support.

Once installed, you will be able to access Nagios XI’s powerful monitoring tools, including BPI, which will provide you with a detailed view of your business processes.

How to Access BPI

To access BPI in Nagios XI, follow these steps:

1. Log in to Nagios XI
2. Click on the Enterprise icon
3. Open the Home dropdown menu
4. Click on BPI

Understanding the BPI Dashboard

The BPI dashboard is designed to help you organize your monitoring groups effectively. It categorizes items into different sections, making it easy to see how different components are performing. Here’s a breakdown of the categories on the BPI dashboard:

• All Priorities
• High Priority
• Medium Priority
• Low Priority
• Host Groups
• Service Groups

How to Create a New BPI Group

Here is how to make a BPI group:

1. At the top of the page, click Create New BPI Group
2. Enter the required details:
   • Group ID
   • Display Name
   • Group Description
   • Info URL

Setting Health Thresholds

Health thresholds help ensure that you are alerted when things go wrong:

• If the health threshold reaches 90%, you will receive a warning
• If it drops below 80%, you will get a critical notification
• The critical threshold must always be lower than the warning threshold

Assigning Priorities and Adding Users

Each group can be assigned a priority level. Choose from Low, Medium, or High priority based on the criticality of the group. You can also add advanced users who can view the group but do not have admin privileges

Adding Hosts, Services, and Groups

On the right-hand side of the BPI dashboard, you will find available:

• Hosts (marked with H)
• Services (marked with S)
• BPI Groups (marked with G)

To add a new host, service, or BPI group:

1. Select the desired item
2. Click Add Member
3. Click Write Configuration to save changes. The item will automatically be assigned a medium priority

Monitoring Group Health

The BPI dashboard provides an overview of group health and any existing problems. By clicking on the BPI name, you can access a dropdown menu showing the status of all hosts and services. You can check the health of hosts and services, which are categorized as:

• Up
• Warning
• Critical
• Down

Conclusion

BPI allows businesses to quickly identify issues and address them before they affect the customer experience or revenue. Whether you’re managing e-commerce operations, supply chains, or enterprise-level workflows, Nagios XI’s BPI maximizes business uptime and revenue, ensuring continuous operational success.

By following these steps, you can effectively use Nagios XI’s BPI feature for system monitoring and optimize your business processes. This integrated approach helps you improve efficiency, reduce downtime, and provide exceptional service. Happy monitoring!